Gaya APA
Diana, F, T, &, A.
(2003).
Total Quality Management
(
1)
.
Yogyakarta:
C.V ANDI OFFSET.
Gaya MLA
Diana, Fandy, Tjiptojo, &, Anastasia.
"Total Quality Management".
1
Yogyakarta:
C.V ANDI OFFSET,
2003.
Text.